MicroBT partners with Bitfarm to set up the first authorized after-sales repairing center in Canada. This is the third authorized overseas WhatsMiner after-sales repairing center after repairing centers in the US and Kazakhstan. The new repair lab is part of the previously announced Cowansville expansion and will be completed by Bitfarm on May 15th. The repair lab will officially start providing repair services on May 17th, 2021.
 
For users whose machines are within warranty need repairing, please follow the steps below
1. Contact the WhatsMiner official after-sales personnel to report the problem;
2. After-sales personnel assist in handling and eliminate non-hardware faults;
3. Sending the repaired parts and fill in the repair work order;
 
After-sales contact information:
1. WeChat: whatsminer_service, microbt_service
2. Email: Support@microbt-whatsminer.com
3. Telegram Group: @WhatsMiner Community
4. Tel: +86 755-26640921
 
MicroBT has two authorized repairing centers out of China so far and here is the contact info of the repair centers
 
1. USA - North Carolina Official Authorized repairing center
Delivery address：HMTech LLC REPAIR DEPT 426 S Maple St Graham, NC 27253 USA；
Recipient：Kalen
Tel：+1 9192832715
Email: asic_repair@hmtech.co
 
2. Kazakhstan - Ekibastuz Official Authorized Repair Center
Delivery address: Republic of Kazakhstan, 141200, city of Ekibastuz Quadrant 54, land plot 19, Enegix LLC data-center；
Recipient: Imangaliyev Nurtay,
Tel: +7 (702) 591-00-59
Email: service-center@enegix.net
 
3. Canada - Alberta Official Authorized Repair Center
Delivery address: 5254 Box Springs Road NW, Medicine Hat, Alberta, Canada, T1C 0C8
Recipient: Pieter Hak
Tel: +1-403-878-7523
Email: pieter.hak@hut8mining.com
 
4. Kazakhstan - Almaty Official Authorized Repair Center
Maintenance point address：Karasay district, Almaty region, Yegemendyk Street 48V;
Recipient：Kurysh Daryn
Contact information：+7 707 286 6881
Email: alam@inbtc.cn
 
5. Canada - Montreal Official Authorized Repair Center
Maintenance point address：1495 Rue Principale, Saint-Gilles, QC G0S 2P0, Canada；
Recipient: Guangming Jin
Contact information：+1 581-999-8518
Email: service@minerark.com
 
Please note that the following are not covered by our product warranty:

1. Products that have been damaged due to failure to install the product in accordance with the specifications, arbitrarily loading and unloading, pulling, picking, lifting, or smashing the product, resulting in parts detachment, unstable link, circuit board open circuit, etc.;

2. Products that are not normally put on the shelves due to improper operation, including but not limited to products that are damaged due to reverse plugging, less plugging, or no plugging;

3. Unauthorized disassembly, modification, or repair of damaged products without the written or electronic authorization of Party A;

4. Products that use unofficially designated accessories that cause insufficient computing power or are damaged due to mismatching, including but not limited to power supplies, control boards, fans, cables, etc.;

5. Products that use unofficial supporting software, which leads to poor computing power, abnormal computing power, jams, and burn-in;

6. Products whose operating parameters (such as overclocking) are modified by oneself, resulting in shortened product life or direct damage;

7. Failure to follow the specification to describe the damage caused by the regular use of electricity, network, and environment, including but not limited to a humid environment, corrosive environment, ultra-high temperature environment, dust particles, abnormal voltage and current (surge, shock, instability), etc.;

8. Products whose serial numbers have been maliciously modified, defaced, or deliberately removed;

9. Damage caused by natural disasters, including but not limited to earthquakes, fires, rainstorms, and sandstorms.;